PRIVACY POLICY

1. INTRODUCTION

Welcome to October Studio ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website [Your Website URL] (the "Website").

By using our Website, you agree to this Privacy Policy. If you do not agree, please do not use our Website.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Personal Details - Name, email address, phone number, postal address.

  • Website Usage Data - IP address, browser type, device type, pages visited, and interactions with our site (collected via cookies or analytics tools like Squarespace Analytics & Google Analytics).

  • User-Submitted Content - Information you provide through contact forms, reviews, or enquiries.

  • Identity Verification for Hires - For the purpose of verifying your identity when hiring items from October Studio, we may request a valid Australian Government-issued ID or proof of age card (such as a driver’s license, passport, or proof of age card). A photo of this document will be securely stored temporarily, only for the duration of your hire period, and will be permanently deleted once the hire is complete.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Provide and improve our services.

  • Process enquires and generate quotes and/or invoices.

  • Respond to enquires and customer service requests.

  • Analyse website performance and improve user experience.

4. SQUARESPACE & THIRD-PARTY SERVICES

Since our Website is hosted on Squarespace, they may also collect and process data on our behalf. This includes:

  • Cookies & Analytics - Squarespace collects visitor data to improve site performance.

For more details, please review Squarespace’s Privacy Policy via their website.

5. PAYMENT INFORMATION

If you make a purchase or hire an item from October Studio, your payment details will be processed securely via bank transfer. We do not store any of your banking details.

  • Refunds - In the event of issuing a refund, we may request your bank account details to process the payment securely. These details will only be used for the purpose of issuing the refund or returning the bond and will not be stored after the transaction is completed.

6. DATA SECURITY

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, therefore we cannot guarantee absolute security.

7. COOKIES & TRACKING

Our Website uses cookies to enhance your browsing experience. Cookies help us:

  • Understand how visitors use our Website.

  • Remember your preferences.

  • Show relevant advertisements (if applicable).

You can manage cookies through your browser settings.

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before sharing your information.

9. YOUR RIGHTS (AUSTRALIAN PRIVACY PRINCIPLES)

Under Australian privacy law, you have the right to:

  • Access personal information we hold about you.

  • Request corrections to inaccurate or outdated information.

  • Opt out of marketing communications.

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

To exercise these rights, please contact us at octoberstudio@outlook.com.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

11. CONTACT US

If you have any questions about this Privacy Policy, you can contact us at: octoberstudio@outlook.com

Last updated: [June 2025]